Terms & Conditions 條款及細則

1. All prices include helium filling except otherwise stated (some balloons are air-filled only). If helium/air fill is not required, please contact our staff.
2. Customers can pick up their order at retail stores within open hours.
3. Customers can have their order delivered within open hours. (Charges apply)
4. Latex balloons can fly for 8-10 hours once inflated.
5. Foil balloons can fly for 3-5 days once inflated.
6. Plastic bags ($2@) will be provided for both pick up and delivery orders.
7. Delivery time range is one hour due to traffic. e.g. 2-3pm. Driver will call the recipient 5 minutes before his arrives. Driver may charge waiting fee if the recipient is late.
8. Door-to-door delivery charge is extra $100. Please add "Door-to-Door Delivery" into your shopping cart! Otherwise recipient MUST pick up the balloons from the delivery van. 
9. List price does NOT include balloon weights unless otherwise stated.
10. In case of poor weather conditions, i.e. Black Rainstorm Signal and Typhoon Warning Signal No.8 or above, delivery and pickup services will be suspended. Business will resume 2 hours after the warning is cancelled(before 4pm on the day). Delivery and pickups can be rescheduled. 
11. In case of road blockage or major social events, all services will be suspended until further notice. 
12. Refund and return policy: For defected items, customers need to return the items to our store for a refund. We will make a refund or save it as a store credits(same price as the one purchased) on the damaged item. The refund is ONLY for the damaged item, but not the entire order. For delivery orders, customer need to pay for the additional cost generated by the shippment. 

balloon